Tracey has over 25 years of experience specialising in business operations, customer service delivery, process improvement, compliance management and service delivery in the voluntary sector, health and social care, and retail settings.
She is ‘hands on’, adaptable and pragmatic in her approach. With achievements in improving operational systems, service planning information, meeting key performance indicators, and instigating business continuity processes. She has embedded equality & diversity, learning & development and service delivery plans into a range of projects. In addition, She is an analytical and adaptable manager focused on team development and succession planning; with success at providing effective mentoring and coaching to large multi-skilled teams. She has exceptional communication skills which support the development and maintenance of positive relationships with clients, patients, stakeholders, senior managers and colleagues.